1. We prefer communication by E-mail; however on working days we will be available to answer your phone calls between 09:30 AM and 07:30 PM (Weekdays and Saturdays) and 09:30 AM and 04:00 PM (Sundays)
  2. All communication is by email or whatsapp or phone calls based on the information given in the registration form. In case there is any change in your telephone number or E-mail Id, kindly let us know (preferably by mail).
  3. We create a whatsapp group for you that includes your batchmates, the trainer and the institute.Please use this group to share notes and other media related to your course. This group can also be used to inform the trainer/students of any sudden rescheduling of classes or cancellations. Please note that the institute does not honour any private communications made between the students and trainer outside the group created by us.
  4. Teachers are not obliged to answer any student queries outside of the working hours of the institute previously stated above.
  5. Please note that classes can be canceled or rescheduled in cases of emergency only.Trainers and students must inform the institute of any prior vacation plans or travel plans before the batch starts.
  6. If a student does not attend class, he or she will not be compensated by the trainer or the institute for that class unless the institute has been informed of the leave in advance and authorizes a make-up class(charged at Rs.750/- per hour) after a discussion with the trainer. This applies even to one-one classes. It is at the discretion of the institute to provide compensatory classes (based on student’s previous attendance record).
  7. If a trainer cancels class, he or she is obliged to provide a compensatory class at a later date. The students and trainer must inform the institute of the proposed date for compensatory class to ensure classroom availability.,
  8. You will be issued books from the institute’s library based on your level. The library book should be returned within 15 days from the date of issuance. Failing which a fine of Rs.10 per day will be charged from the 16th day till the date of return.If books are not returned, the replacement cost will be charged. The student who doesn’t return an issued book will not be permitted to appear in the examination or issued a certificate.
  9. You are allowed to attend classes only in the batch which you have joined.
  10. Fees paid to join a particular batch is non-refundable and non-transferable. If a student leaves a batch in between, and has a valid reason (health, travel, job change etc.) the institute will try to accommodate him/her in some other batch. This could be done only within 6 months of his/her joining date*. No request will be entertained once the six month period is over.
  11. Minimum 60% attendance is required for appearing for the final examination. It is compulsory to appear for the mid-term examination for attending the post mid-term classes. 
  12. In case a student is absent on the scheduled date of the Examination, he/she may re-appear for the examination. A penalty of Rs.600 would be charged for the absence during the scheduled examination.
  13. The institute expects you to help us to maintain a cordial and responsible attitude during your presence in the classroom, in all student-trainer-institute interactions in the classroom, institute premises, on whatsapp, facebook or other social media platforms.
Should you require any assistance during your presence at the institute, we will be happy to assist you in anyway we can. We appreciate constructive criticism.
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